Legal
Privacy Policy
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Lumivé Wellness ('Lumivé', 'we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
1. Information We Collect
We collect information you provide directly to us, including when you complete a booking enquiry, contact us through our website, or engage our clinical services. This may include your full name, email address, mobile number, date of birth, city of residence, health history, existing medical conditions, current medications, allergies, and wellness goals. We also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages, through standard server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to process and manage your booking enquiries and appointments; conduct pre-appointment clinical assessments and confirm individual suitability for services; communicate with you about your appointments, services, and membership; send administrative information such as confirmations and updates; respond to your enquiries and provide customer support; improve our website and services; comply with applicable legal and professional obligations; and protect the safety and wellbeing of our clients and clinical staff.
3. Health Information
Health information you provide — including medical history, conditions, medications, and allergies — is collected solely for the purpose of conducting clinical assessments and delivering safe, appropriate wellness services. This information is treated with the highest level of confidentiality and is accessible only to authorised Lumivé clinical staff involved in your care. We do not sell, rent, or share your health information with third parties except as required by law or with your explicit consent.
4. Disclosure of Your Information
We do not sell or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (such as booking systems, payment processors, and communication platforms), subject to strict confidentiality obligations. We may also disclose your information where required by law, regulation, or legal process; to protect the rights, property, or safety of Lumivé, our clients, or others; or with your explicit prior consent.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data transmission (SSL/TLS encryption), restricted access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal and professional obligations, resolve disputes, and enforce our agreements. Health records are retained in accordance with applicable professional and regulatory standards. When your information is no longer required, we will securely delete or anonymise it.
7. Your Rights
Subject to applicable law, you have the right to access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information in certain circumstances; withdraw consent where processing is based on consent; and lodge a complaint with a relevant data protection authority. To exercise any of these rights, please contact us using the details provided below.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our content. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that some features of our website may not function properly if cookies are disabled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: [email protected] or via WhatsApp at +63 945 277 8000. We will respond to your enquiry within a reasonable timeframe.
Questions about this policy? Contact us at [email protected]
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