Legal
Membership Terms
Last updated:
Lumivé Essential
₱9,900
per month · Monthly
Lumivé Signature
₱19,900
per month · Monthly
Lumivé Founding Elite
₱49,900
per month · 12-month min.
These Membership Terms govern all Lumivé Wellness membership plans, including the Lumivé Essential, Lumivé Signature, and Lumivé Founding Elite tiers. By enrolling in a Lumivé membership, you agree to be bound by these terms in addition to our general Terms and Conditions. Please read this document carefully before enrolling.
1. Membership Tiers
Lumivé currently offers three membership tiers: Lumivé Essential (₱9,900/month), Lumivé Signature (₱19,900/month), and Lumivé Founding Elite (₱49,900/month). Each tier includes a monthly Wellness Credit allocation, priority booking access, and a clinical suitability assessment. The specific inclusions, credits, and benefits for each tier are described on the Memberships page of our website and are incorporated into these terms by reference. Lumivé reserves the right to modify tier inclusions with reasonable prior notice to existing members.
2. Enrolment and Eligibility
Membership is open to adults aged 18 years and above who are residents of or visitors to the Philippines. Enrolment is subject to completion of a clinical suitability assessment conducted by a qualified Lumivé registered nurse. Lumivé reserves the right to decline a membership application if, in the clinical judgement of our team, membership services are not appropriate for the applicant. Founding Elite membership is limited to 10 members and is subject to availability.
3. Billing and Payment
Membership fees are billed in advance on a monthly basis, on or around the date of your initial enrolment. Fees are due in full at the time of billing. Lumivé accepts payment via the methods specified at the time of enrolment. All membership fees are stated in Philippine Peso (₱) and are inclusive of applicable taxes unless otherwise stated. Lumivé reserves the right to update membership pricing with a minimum of 30 days' written notice to existing members.
4. Wellness Credits
Each membership tier includes a monthly Wellness Credit allocation: ₱7,500 for Essential, ₱15,000 for Signature, and a premium monthly treatment for Founding Elite (subject to individual clinical suitability). Wellness Credits are applied toward eligible Lumivé services as determined by Lumivé from time to time. Credits are allocated at the start of each billing cycle and expire at the end of that cycle. Unused credits do not roll over to the following month and have no cash value. Credits may not be transferred, gifted, or redeemed for cash.
5. Clinical Suitability
All membership services are subject to individual clinical suitability assessment. A Lumivé registered nurse will assess your health history, current medications, allergies, and wellness goals before your first service and may reassess suitability at any subsequent appointment. Lumivé reserves the right to decline or defer a service if, in the clinical judgement of our registered nurse, the treatment is not appropriate or safe for you at that time. This decision is made in the best interests of your safety and does not entitle you to a refund of membership fees for that billing period.
6. Cancellation by Member
Essential and Signature members may cancel their membership at any time by providing written notice to [email protected] at least 7 days before the next billing date. Cancellations received with less than 7 days' notice before the next billing date will take effect at the end of the following billing cycle. Founding Elite membership requires a 12-month minimum commitment. Early termination of a Founding Elite membership prior to the 12-month term may be subject to an early termination fee equivalent to the remaining months of the committed term. Membership fees already paid are non-refundable except where required by applicable law.
7. Cancellation by Lumivé
Lumivé reserves the right to cancel or suspend a membership at any time if a member breaches these terms, engages in conduct that is harmful to Lumivé staff or other clients, or if continued membership is not clinically appropriate. In the event of cancellation by Lumivé other than for breach, any unused Wellness Credits for the current billing period will be refunded on a pro-rata basis.
8. Membership Pause
Requests to pause a membership are assessed on a case-by-case basis and are not guaranteed. To request a pause, please contact your membership coordinator at [email protected] with details of your circumstances. Approved pauses will be confirmed in writing. Wellness Credits do not accrue during an approved pause period.
9. Tier Changes
Members may request an upgrade to a higher membership tier at any time. Upgrades take effect from the next billing cycle, and the new tier fee will apply from that date. Requests to downgrade to a lower tier are subject to the terms of your current membership agreement and will take effect from the next billing cycle following the required notice period. Founding Elite members may not downgrade during their 12-month committed term.
10. Non-Transferability
Memberships are personal and non-transferable. Wellness Credits, benefits, and booking privileges may not be shared with, transferred to, or used by any person other than the named member. Any attempt to transfer or share membership benefits may result in immediate cancellation of the membership without refund.
11. Founding Elite — Additional Terms
The Lumivé Founding Elite membership is limited to 10 members and is offered on a first-come, first-served basis. Founding Elite members receive a 12-month price protection guarantee, meaning their membership fee will not increase during their initial 12-month committed term. After the initial term, the membership will continue on a monthly basis at the then-current Founding Elite rate unless cancelled in accordance with these terms. Founding Member status and recognition are personal to the original enrolling member and are not transferable.
12. Changes to Membership Terms
Lumivé may update these Membership Terms from time to time. We will provide existing members with at least 30 days' written notice of any material changes. Your continued membership after the notice period constitutes acceptance of the updated terms. If you do not accept the updated terms, you may cancel your membership in accordance with Section 6 before the changes take effect.
13. General
These Membership Terms are to be read together with Lumivé's general Terms and Conditions and Privacy Policy, all of which are available on our website. In the event of any inconsistency between these Membership Terms and the general Terms and Conditions, these Membership Terms will prevail to the extent of the inconsistency. These terms are governed by the laws of the Republic of the Philippines. For any questions about your membership, please contact us at [email protected] or via WhatsApp at +63 945 277 8000.
Questions about your membership? [email protected]